People love to be the center of attention and appreciation. They are more likely to respond positively when they feel that a company appreciates their continued patronage. Suffice to say, receptionists should always be consistent in the delivery of positive customer experience. How the company treats its clients can say a ton about their business objectives and how they value their customers. Clients should already feel welcome when they step into the office or business. Spending more in staff training is an excellent way to ensure customer satisfaction because lousy customer service is a deal-breaker in the industry. One of the many goals of a receptionist is to extend quality service, walking the extra mile so that customers and guests will have a memorable experience with the company. Companies should invest in receptionist training which should aim to enhance their competencies so that they will be knowledgeable in creating a positive customer experience. Receptionists who have no training or who are not confident in performing their functions can adversely affect the company’s reputation with their customers.
