The way by which your receptionist answers the phone can set the tone of the interaction. Even if it’s not a face-to-face conversation, phone conversations between receptionists and clients are part and parcel of the lifeblood of the company. When clients are satisfied with the way their concerns that they have conveyed over the phone are addressed, this can go a long way in creating a positive impression about the company and how they value their clients by being consistent in delivering quality customer service.
Having standard receptionist phone greetings is important to ensure uniformity and substance in answering business calls. Receptionists should be fully trained in ways of delivering outstanding customer service and observing phone etiquette at all times. If there is a need to put the customer on hold or to transfer the call, it should be made as seamless as possible with minimal or no inconvenience to the caller.
