A receptionist training course must be conducted in order to establish the skill sets of the newly hired receptionists. As required by their role, they must have a thorough understanding of performing their job. The receptionists should not only be trained in customer service but also in some subjects relating to the company’s internal system and operation. The role of the receptionist as a member of the front desk team is very crucial in establishing a brand for the company. Good and lasting impressions on handling customers should be emphasized. It is imperative that customers feel important. Once they do, they usually give out 100% support on the company’s product and services. The quality of the training is manifested in the way the receptionists execute their duties and responsibilities in all areas of their job namely assisting customers, doing secretarial and office work, among others. Any skills adapted or acquired during the training can have a favorable result on their performance. Hence, it is for this reason that companies invest in receptionist training.
