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Because of the legal implications of recording calls without the consent of the caller, businesses now follow certain important points to legally record sales calls . Learning how to record incoming calls is one of the skills that sales people should know. Before recording any scheduled sales calls, be sure to get the caller’s consent to record your conversation. The recorded call can serve as an important tool in improving the performance of the staff as well as a source of important details of the conversation. Recorded business calls are also used for training newly hired sales staff. Listening to many of these calls can give them an idea of how business calls should be handled in order to achieve the desired output.
