One of the important tasks of receptionists is attend to the telephone. Since it one of the major avenues by which clients and customers interact with the company, receptionists should know proper telephone etiquette and readiness to address any concern or question asked by the person at the other end of the line.
Being prepared is very important when answering phone calls. Having a pen and notebook or note pad on hand can help ensure that you get the right information written down. As much as possible, the phone should be answered within 5 rings. Having a complete list of telephone extension numbers and other important numbers will also come in handy. Another important thing to remember is also to have up to date information about the products and services that the company offers. When people call, a receptionist is expected to have the answers.
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