If you have just hired a new receptionist, there is a need for training and orientation. Here are some important components to include in your receptionist courses for new hires:
Phone Training
On a typical working day, a receptionist will spend a good part of the day on the phone. Receptionist should be taught proper phone etiquette and how to engage potential customers on the phone.
Customer service skills
Deliver of excellent customer service is also an important job of receptionists. Customer satisfaction is very important.
Specific expectations for the job
Receptionists who are fully aware of their roles and responsibilities in the company are more confident in carrying out job. They should also be informed about their break times, proper attire, decorum, etc.
Working in a team
Receptionists are part of a team that works together toward a certain goal. Teamwork training can go a long way in showing receptionists how important their roles are in the business.
