A well-trained dental receptionist is a vital part of the backbone of a dental practice or facility. Even when armed with a certificate in a dental office receptionist course, nothing will substitute proper training and experience. With this in mind, many dental clinics are now investing in dental office receptionist training. The person at the front desk is often the first point of contact for clients and potential clients. Thus a dental receptionist can have the power to convert these initial interactions into appointments if they know how to handle it well and know what to say. Without proper training, there is a higher chance that a receptionist can make mistakes or give out wrong information that may cost the practice its patients. Even an “I don’t know” can send a client away. Simply put, proper training could have prevented certain mistakes made by dental receptionists.
