More often than not, the first contact a potential client can have with a business or practice is by phone. Thus, the phone remains to be an important avenue of doing business. Whether people admit it or not, everyone likes to be treated as if they are VIPs. Being courteous and respectful are tools of the trade when doing business by phone. Receptionist phone greetings must be friendly yet professional. Attending promptly to the concerns of the caller is very important. It reveals a lot about how the company values its clients and its quest for delivering quality customer experience in every transaction.
Receptionists should not forget to thank the client after the call. This is your way of letting the know how much you value their business and patronage. Always remember to treat your clients the way you’d like to be treated.
