As your company grows and takes off, there will be more calls to attend to thus the need for a receptionist to deal with incoming and outbound calls. Having a receptionist greeting script for specific scenarios can help boost your team members phone manners and how they address queries and concerns. However, many experts believe that sticking directly to an inflexible script is not a good idea because it will come out unnatural and robotic. People need to relate to another human at the other end of the line. Also, customers can are able to tell the difference between a friendly receptionist and one who is following a call script word-for-word. Reciting the same lines can be monotonous. And even the receptionist knows the words by heart, the tone of their voice can can across as impersonal and flat. To avoid this, you can give make the script more flexible by giving your receptionists some important points that should be included in each call, giving them the freedom in delivering this to the person at the other end of the line.
