Haven’t you wondered why receptionists are often called the ‘public face’ of a company or establishment? The answer is simple -- it is because they are often the first person a guest or client sees or the first voice that a person calling hears over phone. Because of this very important responsibility placed on their shoulders, receptionists must conduct themselves in a professional manner to help create that good first impression. There are also certain receptionist skills and qualities that can help them be effective at carrying out their daily tasks while portraying the business in a positive light.
Receptionists should also maintain a positive attitude whether talking to somebody over the phone or during face-to-face encounters. A smile costs nothing but it conveys a warm and receptive attitude that can show how the company values their clients.
