Effective customer service can be achieved by front desk staff when they receive proper training and possess receptionist skills and qualities that make them a perfect fit for the job. When a receptionist is accommodating, friendly, and action-driven, clients are more likely to have a positive experience. Having a company customer service philosophy and training your front desk team to understand and put it in action is a big leap towards achieving a strong approach to customer service.
A good working philosophy forms the base of quality service. When a company puts importance on the training and education of people who deal first-hand with company clients, it can be assured that top-quality customer service is achieved and maintained. All new hires should undergo a training program and they must be well-versed of the policies and procedures before they are allowed to work the phones or manage the front office.
