If you want your receptionists to live up to your client’s expectations of quality customer service, the company should set aside a budget for staff training. There should be training for newly hired front desk staff even if they have already earned a certificate from a receptionist training course. There is still a need for industry-specific training to empower your receptionists. Members of the team who have been with the company for a considerable length of time can also benefit from additional training and retooling. Creating a positive client experience should be second nature for receptionists. After all, they are the front lines when it comes to dealing with clients and potential customers. Take note that not all clients will be friendly and understanding of certain circumstances. Many won’t have the patience and even respect when interacting with the front desk staff. But with adequate training, your receptionist/s would be able to deal with these problem clients and difficult situations in a positive manner.
