The front desk of a business or facility is managed by a receptionist. Receptionist responsibilities include receiving clients and visitors at the front desk or reception area, greeting, welcoming, and addressing their concerns. The receptionist may then direct them to the appropriate person or department. There are also other important tasks that are performed by receptionist such as attending to phone calls, both incoming and outbound, as well as screening and forwarding calls. They also perform a variety of administrative and secretarial tasks including receiving and sorting daily mails and distributing correspondence. The receptionist should also possess basic computer skills such as word processing, excel, and email, as well as use specific company software. The administrative support provided by the receptionist is vital in keeping things smooth and well-organized. Because of the important role that they play in delivering quality customer service, receptionists should also possess a pleasant personality and should conduct their daily tasks in a professional manner.
