The front desk is often the center of the business. It is a busy place where phone calls are made or answered, clients are attended to, appointments are made, client concerns and issues are addressed, correspondence is made, and various clerical tasks are performed. And most of the time, these things tend to happen simultaneously, thus you need a receptionist who is a multi-tasking whiz. Keeping things running smoothly in this hub is on top of the list of front desk receptionist duties. With so many tasks to accomplish and things to manage, keeping the front desk running smoothly can be a challenge. Some management tips that can help ensure your front desk remains a hotspot of top-rate customer service include using a specific software for booking, verifying, changing, and canceling appointments. Investing in training is a vital way to empower your staff.
