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Being at the frontline of the business, the work of front desk agents can expose them to a lot of stress for prolonged lengths of time. Thus, a good employer must make front office motivation one of the top priorities to keep the front desk staff happy and productive when dealing with clients and performing their work. And how will you accomplish this? There are many ways to motivate your front desk agents. Here are some of them:
- Have the time to listen to the concerns of the front office staff and respond to their needs in a timely manner. This can certainly boost their motivation and mental endurance in performing their tasks.
- Personal recognition can also go a long way in showing your appreciation to your employees. Encouragement and praise from time to time can boost their confidence and self-esteem.
If you are in the process of looking for a front desk agent, UPbook can help you choose the right person who fits the job to a ‘T’.
