Front desk agents have a very important role to play in the delivery of excellent customer services to guests and clients. Thus, employers who are hiring often have a criteria of front office receptionist skills to help them evaluate the candidates. These skills include:
Effective written and verbal communication
Front desk agents should be able to respond to emails, answer calls, and communicate well with guests. To ensure a pleasant experience for clients, agents should be consistently pleasant and friendly.
Computer literate
Front desk agents should know their way around specific office software programs. The position requires computer skills. Knowing how to use hotel property management software is a plus.
Strong interpersonal skills
Front desk agents should be able to work well in a team setting and gets along well with different people.
Other front office receptionist skills that employers look for in prospective applicants include being organized and detail-oriented, is able to work on a flexible schedule, ability to work well under pressure, speak multiple languages, and professionalism.Add paragraph text here.
