One of the primary concerns of dental clinics is patient retention, and one way to ensure this is to give them a positive impression of their experience when calling the clinic or keeping an appointment. The dental receptionist plays a key role in the patient experience. The job extends past dealing with patients when they arrive. There are a variety of tasks that need to be accomplished, many of which affect the quality of service that is delivered to patients. The dental receptionist skills checklist includes greeting patients and attending to their needs, setting appointments, keeping patient files complete and updated, billing, insurance processing, and a variety of other tasks that keep them on their toes on a typical working day. When it comes to filing, receptionists should have attention to detail and be well-organized. Patient information is very important. There must be a system of filing that should be followed consistently.
