The thriving business world of today needs much more than a receptionist who answers the telephone. There is a need for more competent and professional receptionists who will be a highly valued member of any business or practice. Receptionists are the first persons that guests and clients meet, so making a positive first impression will speak volumes about how the company does business. It is for this reason that many business are now looking for someone who has earned a diploma. If you are thinking of working as a receptionist, there are receptionist courses that you can enrol in. In addition to learning about interpersonal skills, these courses will also include administration skills and IT and keyboard skills.
A reception plays an important role in ensuring information is relayed in the proper manner. They are in the frontline of communications, coordinating with various departments and staff, as well as dealing with client and colleague inquiries and requests. The receptionist does all these while being busy with a range of tasks.
