Hotel guests love being welcomed into a friendly and warm reception area as they arrive and check in. It is the responsibility of a hotel receptionist to deliver excellent customer service and ensure the satisfaction of their guests. Receptionists are also responsible in the general running of the front desk office while working with other members of the staff in delivering quality service.
When you dissect the hotel receptionist responsibilities list, you will realize how busy a typical working day will be. On top of the list is ensuring world-class customer service experience when welcoming arriving guests and attending to the needs and concerns of all hotel guests. Any complaints/ issues should be addressed immediately in an effective and courteous manner for the benefit of both the guests and the business. Hotel receptionists are also responsible for the guest billing process, making sure that the information is accurate. Doing administrative tasks like filing, correspondence, and keeping records accurate and up-to-date are also important tasks of receptionists.
