One of the important jobs of dental receptionist is answering incoming calls from patients and the general public. A good dental receptionist possesses skills that can convert phone calls into first appointments. Possessing excellent phone skills and using dental office receptionist scripts are very important when it comes to attaining positive interaction with people. Here are some tips to improve the phone skills of dental receptionists.
Smile. It’s the first thing that most people notice whether you are face to face or talking on the phone. Smiling lends a touch of positivity to the interaction. If you have a ready smile for everyone, people will be able to relate with you better and it makes you more confident.
Write. Having a pen and paper on your desk will make it easier for you to write down important information that will come in handy during future interactions with the caller or to get the dentist better prepared with the patient’s case.
