The work responsibilities of veterinary receptionists are similar to other types of receptionists however they work in a specific industry. Being at the frontline means they have an important role to play in creating a positive image of the clinic of practice. Delivery of excellent customer service should be observed at all times to ensure continued client patronage while increasing the likelihood of attracting new ones. It is also the responsibility of veterinary receptionists to keep the waiting room clean and comfortable for both clients and their pets. For many vet receptionists, these tasks are just the tip of the iceberg. They are also tasked with keeping patient files updated and in order, marketing, assisting the veterinarian in certain procedures, setting appointments, answering phone calls, billing, and a whole lot more. Indeed, having someone efficient and professional managing the front desk can go a long way in keeping operations within the clinic or facility smooth and well-organized.
