While there are companies that are still skeptical about the benefits they can gain from call recording software, those that are now making it mandatory to record incoming calls have realized the importance of these recorded calls to the business. Thus, one of the skills that receptionists will need additional training is how to record incoming calls and make sure that these are available anytime if there is a need for evaluation and assessment.
A must-have feature for any business, call recording helps keep a log of all business calls. These calls can reveal a lot about the ever-changing demands of the company’s clients, the quality of the customer experience, and how receptionists and customer service representatives interact and attend to the individual concerns of each business call. Call recording is one of the sure-fire way to monitor the experience of customers doing business with the company by phone.
