Communication is at the heart of every receptionist’s job. Whether it’s written or verbal, top-rate receptionists possess an excellent ability to communicate clearly and accurately. Every day, customer interactions are part and parcel of their responsibilities. One major avenue by which receptionists get to interact with clients is by phone. From simple inquiries to complex questions to complaints about the company’s goods and/or services to difficult customers, a receptionist should learn to communicate effectively with tact and professionalism. Most companies have standardized receptonist phone greetings to ensure that important information about the company is imparted during the early stage of each phone interaction. Receptionists should endeavor to make each phone conversation with clients a positive experience. Company trainings for newly-hired front desk staff should also include phone etiquette and how to deal with difficult clients over the phone.
