Skilled front desk staff are well-prepared to go the extra mile to assist clients properly with their requests and issues. Aside from recruiting competent and amiable candidates to the position, training improves their self-reliance and productivity in the performance of receptionist responsibilities. Moreover, they should be briefed with the company policies and procedures. There should also be an additional workforce to assist your front desk team to provide reinforcement in case they cannot completely address the customer’s query or concern. Preferably, a manager and supervisor should be assigned to the receptionist to assist them solve customer problems. Effective communication is essential in this line of business. The clients want you to pay attention to them whenever they contact you. Calls should be attended to promptly. If possible, call waiting and holding should be avoided as much as possible. Inquiries through email should be answered within a day.
