Receptions are the ambassadors of the company or business they are working in. First impressions are so lasting. Take note that a guest or potential client tends to have an impression within the first 3 minutes of entering the office or building.
A new receptionist needs the appropriate training to equip them with the necessary skills that they will need in their job. Most companies have a receptionist training manual that will serve as a guide for learning.
Staff who have been with the company for a longer time can also benefit with more advanced training. Unfortunately, many new receptionists and even longer staff members have only a vague idea about their role, particularly the things that could help make their work performance so much better. Running an efficient front desk office should be the ultimate goal of every receptionist.
